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| Job Number: |
2273 |
| Base Pay: |
Salary Based on Experience |
| Employee Type: |
Manager |
| Industry: |
Call Center/Staffing |
| Manage Others: |
Yes |
| Education: |
Bachelors Degree |
| Experience: |
Management, OAE |
| Travel: |
Not Specified |
| Paid Relocation: |
Not Specified |
| Location: |
320 N Cedar Bluff Rd |
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| Contact: |
Melanie Monroe |
| Phone: |
(865) 531-9352 |
| Email: |
melanie.monroe@employbridge.net |
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Apply Now! |
Field Service Center Manager |
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Characteristic Duties and Responsibilities:
Leadership:
• Challenge department members to grow personally and professionally
• Evaluate the metric performance of the department in order to develop continuing improvement standards for the department
• Develop and nurture a superior customer service environment
• Develop and effectively communicate goals and strategies of the department
• Exercise good judgment regarding which issues to resolve and which issues to escalate to upper management
Management:
• Manage the day to day operations of the department
• Perform regular review and coaching of staff members
• Take lead on job searches for additional/replacement staff
• Motivate the department to work together effectively
• Utilize each team member in the most optimal way
• Effectively manage team conflict and communication issues
Communication:
• Facilitate team meetings effectively
• Hold regular status meetings with the department
• Keep the department well informed of changes within the department and of general EmployBridge news
• Effectively communicate updates and challenges to upper management
Customer Service:
• Understand how to give negative/sensitive news tactfully/effectively
• Exhibit good listening and empathy skills
• Develop a level of trust with EmployBridge field organization that encourages the use and future development of the call center
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Experience Educational Requirements:
Management experience
Bachelors Degree
Experience in basic Microsoft Windows programs (Excel, Word, Access)
Experience in Bond Adapt a plus
Experience in Applicant Tracking Systems (OAE) a plus
Experience in Staffing industry highly preferred
Essential Functions: Excellent customer service skills
Excellent verbal and written communication skills
Bi-lingual skills are a plus
Ability to interpret key metrics and develop action items
Ability to manage a shift environment
Ability to drive a dynamic work environment
Ability to conduct business in a professional manner
Ability to multi-task
Ability to work cordially and effectively with others in a multi-tasking environment
Promotional Opportunities: VP Shared Services
Prepared by: VP Shared Services
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Apply Now! |
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